AuntyStays

AuntyStays' Airbnb cleaning service is available across Melbourne. Check the list of suburbs we currently cover.

Where does Aunty offer Housekeeping?

A clear breakdown of what AuntyStays Housekeeping includes at every clean. Room by room.

What’s included in each clean?

Learn about Aunty’s optional add-ons for linen, toiletries, guest essentials, and welcome packs.

What are the add-ons?

Learn what tasks and areas are not covered in AuntyStays Housekeeping service.

What’s not included in a clean?

Understand when and why Housekeeping may cost extra, and how you’ll be notified.

How do extra cleaning charges work?

Compare what’s included in Auntybnb’s Housekeeping service, when to book a Deep Clean, and how we handle extreme cases.

Housekeeping vs Deep Clean: What’s the difference?

Learn what Auntybnb cleaners bring with them, and when hosts need to provide anything for the clean.

Do I need to provide any cleaning supplies?

Find out which basic cleaning items are worth leaving for guests and why it helps improve their stay.

Should I keep cleaning supplies at my property for guests?

Quick prep tips to make sure your property is ready for Aunty

What should I do before a clean?

Need to cancel or reschedule a clean? Here’s how to make changes and what to expect.

How do I cancel or reschedule a clean?

Learn when Auntybnb processes cleaning charges and what to expect for billing timing.

When do I get billed for cleans?

Need a clean urgently? Here’s how Auntybnb handles last-minute cleaning requests and what to expect.

Can I request last-minute cleaning?

Learn what to expect if a scheduled clean is missed or delayed, and how Aunty helps get things back on track.

What happens if a clean doesn’t go ahead?

Guests sometimes overstay. Here’s what Aunty does when a guest is still at the property during a scheduled clean.

What happens if a guest is still at the property?

Wondering if you need to be on-site for a clean? Here’s how AuntyStays handles access and cleaning without you being there.

Do I need to be home for the clean?

AuntyStays holds public liability insurance. Here’s what it covers and how you can request a copy.

Do you have insurance or public liability cover?

Learn how AuntyStays handles accidental damage or breakage during a clean, and what you can expect if something goes wrong.

What happens if something gets damaged during a clean?

Kaelen

Everything you need to know about Aunty’s cleaning, linen, restocking, and property prep services.

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