If a guest is still at your property when our team arrives, weāll handle it calmly and keep you informed.
Hereās what happens step by step.
šŖ First, we assess the situation
We check the booking calendar and cleaner notes
The cleaner will try to make contact if it looks like a guest is still inside
If itās unclear, weāll confirm with you before taking action
š£ If itās confirmed the guest hasnāt left
We pause the clean and notify you immediately
You can reach out to the guest via Airbnb or let us know if youād like us to message them first
If the guest needs more time, weāll work with you to reschedule or delay the clean if possible
š° Will I be charged?
If the clean cannot go ahead because a guest is still at the property:
A cancellation fee will apply to cover Auntyās time and travel
In some cases, we may be able to return later the same day, but this is not guaranteed
ā
Guests overstaying is one of the most common causes of missed cleans.
Keeping a clear checkout time and using your calendar sync helps reduce the risk.