If somethingās broken or missing after a stay, Aunty can help you take action.
Whether it's a small breakage or a major issue, weāll help you gather details, communicate with guests, and figure out next steps.
š§¼ How we find out
If you're using AuntyStays Housekeeping, weāll flag any damage or missing items during the clean
If youāre using your own cleaners, we can work with them to collect details or request follow-up photos
Guests may also report problems themselves after check-in or before leaving
šø What weāll provide
If we receive any info from the cleaning team or guest, weāll log it in your record
Our team can help document the issue and prepare notes if you need to file a claim
Weāll keep everything clear and summarized so you can take action quickly
š What happens next
You can choose to file a claim through your booking platform's resolution process (Airbnb Resolution Centre, Booking.com Partner Hub, etc.)
We can help you message the guest if needed, or step in to coordinate
For cleaners outside Melbourne, weāll reach out to them on your behalf if further detail is needed
ā
You donāt need to use Aunty's Housekeeping for us to help.
Our Front Desk team supports you wherever your property is. Weāll coordinate with your local cleaners, tradies and guests as needed.