If a guest damages something during their stay, Aunty can help you handle it.
Whether it’s reported by the guest or noticed after checkout, we’ll help you understand what happened and take the right next steps.
🔍 How we find out
Guests may message us directly to report damage
Cleaners or your team may flag something after checkout
You might spot an issue through the post-clean report
💬 What Aunty does
We’ll collect details, photos, and any guest messages
If needed, we can message the guest to clarify or confirm what happened
You’ll get a full summary so you can decide whether to escalate
🧾 Filing a claim
If you want to request compensation:
You can use your booking platform's resolution process (Airbnb Resolution Centre, Booking.com Partner Hub, VRBO claims process, etc.)
We'll help you gather the details and walk you through the steps for your specific platform
For major issues, platform damage protection policies may apply (such as Airbnb's Host Damage Protection or Booking.com's damage policy)
Guest damage can happen, and we’re here to help.
Aunty can manage the guest communication and help you document everything for your booking platform, regardless of where the reservation came from.