Most Auntybnb cleans go ahead without a hitch. But if something prevents us from cleaning your property, here’s what happens.
⚠️ Common reasons a clean might not proceed:
A guest is still at the property past checkout
Access instructions are missing, incorrect, or keys aren’t available
A serious maintenance or safety issue is present (e.g. power outage, burst pipe)
Our cleaner cannot enter due to a locked door, alarm system, or obstruction
The condition of the property makes it unsafe or unfit to clean
🧼 What Aunty does next:
We’ll contact you right away to explain the situation
If access becomes possible later that day, we’ll try to reschedule with the same team
If not, we’ll coordinate an alternative time or next steps based on your needs
Avoid missed cleans by checking these ahead of time:
Make sure guest checkout instructions are clear, access codes or keys are ready, and the right entry info is saved in your profile.