If something urgent happens at your property, let us know as soon as possible.
Weāll help where we can and guide you to the right next steps if itās something outside our scope.
š Examples of emergencies we can help coordinate:
A guest is locked out or unable to access the property
Water leak, power outage, or damage reported by the guest
Cleaner arrives and finds something unsafe or unexpected
Emergency trades or urgent on-site access is needed
ā ļø Situations we canāt directly handle:
Police, fire, or medical emergencies
Structural issues or serious damage requiring insurance
Physical safety threats or criminal activity
In these cases, contact emergency services or your building management immediately. After that, keep us updated.
If itās urgent, send us a message and mark it as high priority.
Weāll respond as quickly as possible and help coordinate the next steps.