Already onboarded?
Use your usual contact channel. We monitor all active lines and prioritise real issues.
Something not right? Let Aunty know. Weāre here to help.
Whether itās a guest issue, access problem, or something about the clean that needs attention, hereās how to get in touch.
š How to contact us
If you're already an Aunty customer, use your usual channel. Most onboarded hosts reach us through:
Chat via our website
SMS
Email
Phone Call
No matter the method, our team is always monitoring for issues that need follow-up or fast action.
š What to include in your message
To help us resolve the issue quickly, include:
The property address or nickname
A short description of the issue
Any guest details or booking date (if relevant)
Photos or screenshots if helpful
ā What happens next
Weāll confirm weāve received your message
Urgent issues (like guest lockouts or major complaints) are prioritised immediately
For other issues, weāll follow up with the next steps and keep you updated until itās resolved